Your Legal and Account Access Questions
Your account remains open and your wallet balance is preserved. We may flag inactive accounts for security audits, but we do not expire funds or close the account automatically. When you return, your lobby and payment methods will be active. Contact support if you notice any restrictions.
Yes. Open your Account History tab in the lobby to view every deposit via DANA, OVO, GoPay or QRIS, plus all withdrawals with settlement dates. Each transaction shows the method, amount, timestamp and status. Export this record as a PDF for your records anytime.
We retain your identity verification documents, account ledger and transaction records for seven years after closure to comply with financial regulations and resolve any post-closure disputes. Afterwards, personal identifiers are anonymised; transaction hashes remain for audit purposes only.
Your funds have left our system and are in transit to your payment provider (DANA, OVO, GoPay or QRIS). Settlement typically completes within 15 minutes during business hours. If your withdrawal is still pending after two hours, contact support with your transaction ID for manual investigation.
Yes. Notify support immediately with the transaction ID and details of the suspected breach. We freeze the account, review login logs, and investigate the activity. If unauthorised use is confirmed, we reverse the transaction where possible and help you secure your credentials.
No. Identity verification happens once before your first withdrawal. After that, withdrawals to your registered payment method (DANA, OVO, GoPay or QRIS) proceed without re-verification unless we detect unusual activity, in which case we'll contact you before processing.
Open Settings > Privacy & Cookies in your account menu. You can review all active cookies, toggle non-essential analytics off, and export your consent history. Functional and security cookies remain on for your protection; you cannot disable those without losing lobby access.
